Buy Support & Upgrades
With priority support and upgrades subscription for FusionCharts Suite XT, you get:
- Personalized support from our widely acclaimed technical support team within 24 working hours
- Free upgrades to all major and minor releases of the products you have purchased
- Access to custom charts and business demos we come out with from time to time
- Special promotions on purchase of additional FusionCharts products & licenses
Priority Support & Upgrades Subscription for Personal License
Other modes of purchase
- Resellers: We have resellers all over the world. Find the one nearest you.
- Offline modes of payment: If you wish to purchase FusionCharts Suite XT using wire transfer or PO? Or need a quote for the purchase? .
Frequently Asked Questions
- What support do I get if I do not buy FusionCharts Subscription?
All of our licenses come with a minimum complimentary Priority Support & Upgrades Subscription of 1 month. Once that elapses, you can make use of our self-help options (Knowledge Base, Documentation and Community Forums) or you can write to our technical support team who will get back to you in our normal support turnaround time of 72 working hours.
- I see that your products already come with subscription for one/six months. So when I buy the FusionCharts Subscription pack, am I getting an additional year of subscription?
No, let us explain. To keep things simple for you, we have kept FusionCharts Subscription year to year. For example, if you are buying an Enterprise Plus License of FusionCharts (on 15th August, 2011), you get 6 months of Support & Upgrades subscription as a part of it. Now when you purchase FusionCharts Subscription along with the license, you get an additional 12 months of subscription. This keeps you covered for 18 months i.e., 14th Feb 2013 when the next subscription becomes due.
- I bought FusionCharts v3.1 (or earlier) and see that you have a new licensing model in place now. How can I buy Priority Support & Upgrades subscription for my license?
The Priority Support & Upgrades subscription for our products and bundles under the old licensing model for individual licenses of our products and the complete FusionCharts bundle are as under:
| License/Bundle Name |
Subscription for individual license |
Subscription for complete bundle |
| Developer |
$49/year |
$99/year |
| Professional |
$99/year |
$299/year |
| Site |
$199/year |
$599/year |
| Enterprise |
$399/year |
$999/year |
Buy FusionCharts Subscription for your existing license
- How do you provide support for your products?
We provide technical support by email, phone, IM and screen sharing for all our products. Our office timings are Monday-Friday 9.30-7.30 PM IST (GMT + 5.30).
- If I buy Subscription for multiple years at once, do I get a discount?
Yes, please with details of the license you would like to purchase and the number of years you want to purchase the subscription for.