All of the Support You Need at Your Convenience.

At FusionCharts, we believe in outstanding technical training and support to quickly resolve your most pressing issues. Whether it’s help with your application, access to builds with critical bug fixes, or direct contact with our team of technical experts to answer your questions, we are committed to your success. Check out all of the support options below!

Support Packages Comparison Chart

Support Service Standard Platinum
24×7 access to community-supported FusionCharts forum
Access to extensive Developer Experience Portal
Free upgrade to next major product release
Issue reporting via FusionCharts support portal
Pre-release exclusive access and extended trial periods
Access to development builds
Live chat for technical support
Priority handling of reported issues
Priority bug review, out-of-cycle emergency hot-fixes
Priority roadmap input to incorporate feature requests into product

To upgrade to Platinum Support plan

Why you should choose Platinum

  • All the offerings from the Standard Support Package PLUS
  • Priority support handling
  • Priority bug fixes
  • Bug fixes are immediately routed for priority assignment to provide hotfix or address in the next release
  • Priority roadmap input
  • Strategic sessions with product management to incorporate feature requests into product roadmap

Can't decide which one is right for you?

We're here to help you get started.